Scope and payment processor
This policy applies to paid Konfi Cloud subscriptions, setup or onboarding services, domain-related charges, and other one-time charges purchased through Konfi Cloud checkout or another order flow.
For self-serve checkout, Konfi Cloud is the seller and service provider. Stripe processes payments and may appear on receipts, invoices, payment statements, and refund confirmations; approved refunds are processed through Stripe back to the original payment method where possible.
How to request a refund
- Send refund requests to support@getkonfi.com with the account e-mail, workspace identifier, Stripe receipt or transaction reference, purchase date, and reason for the request.
- Buyers may also contact Stripe order support through Stripe.com or the support link in the Stripe receipt.
- The service provider may need access logs, usage details, order records, or support history to review whether the service was delivered, activated, or materially unavailable.
- Approved refunds are issued by Stripe. Bank, card, PayPal, and local payment method processing times depend on the payment provider.
Subscriptions
- A first subscription purchase or renewal may be reviewed for refund when requested within 14 days of payment, especially where there is a duplicate charge, billing error, material service defect, or the service was not made available.
- Canceling a paid subscription normally stops future renewal and keeps the workspace active until the end of the current billing period. Unused time in the current period is not refunded automatically unless mandatory law, payment-provider rules, or a written order form requires it.
- Plan upgrades, downgrades, credits, and billing corrections are handled through Konfi Cloud billing workflows and Stripe payment processing. A credit may reduce a future invoice or be refunded, depending on the facts of the request.
- Refunds may be refused for normal use of an active paid plan, buyer's remorse after substantial use, policy abuse, or requests made after the relevant period unless mandatory law says otherwise.
One-time services and domain charges
- Setup, onboarding, data migration, custom integration, and dedicated deployment charges are refundable before work starts or before a non-cancelable provider commitment is made.
- After work starts, these charges are refunded only for duplicate payment, billing error, failed delivery, written agreement, or a refund required by mandatory law.
- Domain registration, renewal, and related registrar charges are usually non-refundable once submitted to the registrar, unless the registration or renewal fails, a duplicate payment occurred, or mandatory law requires a refund.
- If a third-party provider rejects or cannot complete a paid order, the order may be corrected, credited, or marked for refund according to the order state and available provider information.
Mandatory rights and payment-provider decisions
Nothing in this policy limits rights that cannot be limited under mandatory consumer, payment, or other applicable law.
Stripe or a payment method provider may cancel a transaction or issue a refund where a refund is appropriate, the transaction was made in error or fraudulently, the transaction may become subject to a chargeback, or a refund is required by law, payment method provider rules, or card scheme rules.
Where this policy conflicts with mandatory law or payment-provider terms that apply to the transaction, the more protective rule for the buyer applies.
Contact
Questions about refunds, billing corrections, and paid-plan cancellations can be sent to support@getkonfi.com.
For Stripe order support, buyers can use the link in their Stripe receipt or visit Stripe.com.