Service provider
Konfi Cloud is provided by Dawid Sobolewski as an individual service provider in Poland. Contact e-mail: support@getkonfi.com. Konfi Cloud is not registered for VAT in Poland; paid plans are sold by Konfi Cloud as the seller and service provider, while Stripe processes payments and calculates applicable taxes at checkout.
The service provider can be contacted through that e-mail or through in-product support channels. A public correspondence address is available on request.
Service description
Konfi Cloud is a hosted SaaS control plane for production, print, and service teams. It supports accounts, onboarding, workspace administration, plan limits, billing state, integrations, and related operator support.
The service is aimed primarily at business customers. If consumers or entrepreneurs with consumer rights are allowed to buy a paid plan, the consumer sections of these terms apply to them.
Electronic services and technical requirements
- A current web browser with JavaScript, cookies, local storage, and secure HTTPS access enabled.
- An e-mail account or Google account needed for authentication.
- A stable internet connection and access to third-party services selected by the customer, such as hosted checkout, third-party sign-in, authentication services, or integrations.
- The user must not deliver unlawful content, malware, credentials that do not belong to them, or content that infringes third-party rights.
Account creation and workspace ownership
An account is created when a user completes the sign-up flow and authenticates through an enabled provider. The user is responsible for correct registration data, protecting credentials, and keeping MFA factors secure.
The person creating a business workspace confirms that they are authorized to act for that business or organization.
Plans, prices, billing, and taxes
- Free workspaces can be used for evaluation under the current plan limits.
- During production beta, only Free workspaces are available for self-serve activation. Paid plans are activated through Stripe-hosted billing after account creation and are priced net plus applicable taxes unless checkout or a separate order form states otherwise.
- For self-serve paid checkout, Stripe may calculate applicable taxes, process payment, issue payment documents, and handle payment compliance workflows on behalf of Konfi Cloud.
- Starter, Pro, and Usage workspaces may use soft paid overages for billable usage metrics. Overage estimates are shown during the billing period and charged as one-time subscription items when live usage billing is enabled.
- The Usage plan is monthly-only in this version and combines a recurring minimum fee with billable usage above included allowances.
- Plan limits, integrations, usage controls, and deployment modes are described on the pricing page or in a separate order form.
- The service provider may suspend or limit paid features if payment fails, the subscription ends, or the workspace exceeds agreed limits.
Customer responsibilities and acceptable use
- Use the service only for lawful business operations.
- Keep workspace users, permissions, customer data, and uploaded files appropriate for the agreed plan.
- Do not bypass quotas, security controls, integrations, payment checks, or operator controls.
- Do not reverse engineer, scrape, overload, interfere with, or attack the service.
- Do not upload secrets, private keys, or regulated data unless the written agreement and security setup expressly allow it.
Availability, changes, and suspension
The service provider may update the service, plan limits, security controls, integrations, and technical requirements to maintain security, reliability, legal compliance, or product quality.
Access can be suspended when needed to protect the service, respond to abuse, comply with law, handle unpaid invoices, or prevent harm to other customers.
Complaints
- Complaints can be submitted to support@getkonfi.com or another contact channel published by the service provider.
- A complaint should include contact details, workspace identifier if applicable, a description of the issue, relevant dates, and the requested outcome.
- The service provider should confirm receipt and respond within a reasonable period, normally no later than 14 days unless the matter requires more information.
- Business customers may also use the escalation or support process stated in their order form, service agreement, or data processing agreement.
Consumers and entrepreneurs with consumer rights
If a consumer or an entrepreneur with consumer rights concludes a distance contract, they should receive clear pre-contract information about the provider, price, payment, duration, functionality, compatibility, complaints, and withdrawal rights before being bound by the contract.
A paid order button intended for consumers should clearly state that the order creates an obligation to pay.
Withdrawal from distance contracts
Where Polish or EU consumer law grants a withdrawal right, the withdrawal period is generally 14 days for online distance contracts. Digital service or digital content exceptions can apply only when the legally required consent and acknowledgement flow is implemented.
The production checkout must be reviewed before launch to confirm whether withdrawal rights apply and whether an express request to begin the service before the withdrawal period ends is collected.
Data and intellectual property
The customer keeps rights to their workspace content. The customer grants the service provider the rights needed to host, process, secure, back up, display, and support that content as part of the service.
Konfi Cloud, its software, design, documentation, marks, and service components remain owned by the service provider or its licensors.
Termination
A user may stop using a Free workspace at any time. Paid subscriptions can be terminated according to the billing setup, order form, or agreement.
After termination, access may be removed and data may be deleted or retained according to the privacy policy, backup policy, accounting obligations, and any data processing agreement.
Liability
The service provider is responsible for providing the service with reasonable professional care. To the extent allowed by law, liability for indirect loss, lost profit, lost revenue, lost data caused by the customer's configuration, or third-party service outages is excluded.
Nothing in these terms limits liability that cannot be limited under mandatory law, including consumer rights where applicable.
Governing law and changes
These terms are governed by Polish law, subject to mandatory consumer protections that may apply in the user's country of residence.
The service provider may update these terms when the service, law, provider details, pricing, security requirements, or operating model changes. Material changes should be communicated before they apply where required by law or contract.